Meet the Team

Ok, so we're an odd-looking bunch. But we're friendly - and our mother's love us!
Have a nosey around and say hello to some of the assorted faces that make up Team Property Ladder…

James Brooks
Managing Director
I’ve been an estate agent in the area for over 20 years, giving me a thorough understanding of marketing and selling property locally and experience of just about every situation imaginable! What drives me is building the best business we can, which means providing a first class service to all customers.

It’s my job to conduct most of the valuations, so I look forward to meeting you soon!
Edward Brooks
Operations Director
Working with my brother has been a dream come true for me, the team we have created here are like an extended family all trying to give our customers the best experience of the moving process we can. I am based at our Spixworth office and get involved in all aspects of customer service including running the aftersales team which means troubleshooting any problems before they arise and seeing the smiling faces of our clients as they pick up the keys to their new home!
Chris Brooks
Chris Brooks
Finance Director
Having worked as an estate agent, at management level, through three decades, before my career path changed, I bring a reassuring level of experience, of the local property market.

My role, at Property Ladder is rather varied. From putting up the for sale boards to meeting with property developers, I do the lot! So if you are selling with us, chances are, it’ll be me changing your board to “sold”, nice and soon!
Laurence Rouse
I started my career in property with a well known national estate agent and the training provided gave me great depth of industry knowledge. When I was looking to make my next step in the industry, I chose a company with a great sales record whilst prioritising customer service.

For me, the customer's journey is my main motivator. I like to see the people's happy faces when they collect the keys to their new home.

Outside of work I like to keep fit by boxing and love to travel with friends.
Benjamin Cox (MNAEA)
I love estate agency and before starting at Property Ladder, I worked in Norfolk for two well known agencies, one independent and one corporate. For me, as someone who strives to do the best I can for my customers, there was no comparison between which environment enabled me to do this most effectively.

When the opportunity arose to work with the team at Property Ladder, I jumped at the chance. As a family business the team's ethos matched my own and I am able to concentrate on achieving the best results for our customers, in a friendly and supportive environment.

I am proud to have studied for my propertymark Level 3 award for The Sale of Residential Property, earning me my membership of the National Association of Estate Agents.
Jenna Parke-Howard
Sales Negotiator
I have worked in customer facing roles my whole life so estate agency seemed is perfect fit for me. My favourite part of the job is building up rapport with clients helping them make their dream move.

Having used Property Ladder as a customer before becoming part of the team, I can vouch for the care and attention they give to their customers .
Gwen Brooks
Gwen Brooks
Sales Admin
You’ll find me in Property Ladder a couple of times per week. I have a keen eye for detail, so I provide support to our administration department. More importantly I keep this lot on their toes, ensuring there is no squabbling and that everyone behaves themselves!

I am a fully qualified fitness instructor & nutritionist and I teach Fitness Pilates at David Lloyd Clubs and Nuffield Health, as well as in the community.
Andy Groves
Andy Groves
Mortgage Consultant
I run my own mortgage advice business, Ardent Financial Planning and it is based at the Property Ladder offices.

I love what I do and I particularly love helping buyers and sellers complete their moves, with as little stress as possible.

Unlike many mortgage brokers, I do not charge advice fees, so clients of mine are often saving £300 or more before we even look at mortgages!

(Property ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Serina Maddock
Mortgage Advisor
I have been working in the estate agency industry since 2012, starting off as a Sales Negotiator before moving to be a Mortgage Advisor with a large well known corporate firm. I believe this experience has given me the experience and knowledge required in all aspects of buying and selling to ensure I can give my clients the best advice and support during all stages.

I made the move from the solely profit minded corporate world to work with Ardent Financial Planning, based in the Property Ladder offices, due to their focus on really putting the clients and their experience first.

None of my clients can believe we don't charge advice fees and we have access to many exclusive mortgage and insurance deals.

I love meeting new clients and helping them achieve their ideal home purchases.

(Property Ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Andrew Wilson
Mortgage Advisor
I love being a mortgage advisor and joined the team at Property Ladder and Ardent Financial Planning in 2022 after a stint as an advisor within a corporate estate agency. It is so refreshing to be able to genuinely help my clients with a much larger choice of lenders than in my previous role. Before becoming a mortgage advisor, I was a successful estate agent and I feel this makes me uniquely placed to offer my clients sound advice around the whole buying process whether they are an investor concerned about rental yields or first time buyer taking their first step on the property ladder.
Tracey Eke
Tracey Eke
Viewing Representative
In my role, I am out of the office most of the time showing our lovely customers around their potential new home. I always make sure the property is treated with respect leaving it exactly as I've found it.