Meet the Team
Local people. Real experience. Genuine passion for property.
Buying or selling a home is one of life's biggest decisions, so choosing the right people to guide you matters.
Since opening our doors in 2008, Property Ladder has grown into one of Norwich's most successful independent estate agents. We're proud to remain a family-run business, with two local offices and a team that genuinely cares about achieving the very best outcome for every client.
We're not a call centre.
We're not a national chain.
When you contact Property Ladder you'll speak to people who know Norwich, know the local market and understand that every move is different.
Some of us have spent decades valuing homes across Norfolk. Others specialise in negotiation, marketing or helping buyers find their perfect property.
Together we share one goal...
Helping people move with confidence.
James Brooks
Managing Director
James founded Property Ladder in 2008 with one simple ambition: to create an estate agency built on exceptional customer service, honest advice and outstanding marketing.
More than 18 years later, he still enjoys meeting homeowners across Norwich and Norfolk, providing realistic valuations and helping clients develop the right strategy to achieve the best possible price.
James is passionate about continually improving the business, embracing new technology and ensuring Property Ladder stays at the forefront of estate agency. His drive for innovation has helped establish the company as one of Norwich's leading independent agents.
Away from work, family is everything. When he isn't valuing homes or planning the next marketing campaign, you'll usually find him spending time with his fiancée Jenna and their children.
More than 18 years later, he still enjoys meeting homeowners across Norwich and Norfolk, providing realistic valuations and helping clients develop the right strategy to achieve the best possible price.
James is passionate about continually improving the business, embracing new technology and ensuring Property Ladder stays at the forefront of estate agency. His drive for innovation has helped establish the company as one of Norwich's leading independent agents.
Away from work, family is everything. When he isn't valuing homes or planning the next marketing campaign, you'll usually find him spending time with his fiancée Jenna and their children.
Edward Brooks
Operations Director
Edward has been part of Property Ladder from the very beginning and has played a huge role in the company's growth over the years. Calm, approachable and incredibly knowledgeable, Edward has built lasting relationships with clients throughout Norwich and the surrounding villages. He believes that trust, communication and attention to detail are the foundations of every successful move. His experience across every aspect of the sales process makes him an invaluable source of advice for buyers and sellers alike.
Away from work Edward can usually be found supporting his sporting children at Aylsham Football Club, North Walsham Rugby Club, Altitude Badminton Club and Level Up Squash Club.
Away from work Edward can usually be found supporting his sporting children at Aylsham Football Club, North Walsham Rugby Club, Altitude Badminton Club and Level Up Squash Club.
Chris Brooks
Finance Director
Having worked as an estate agent, at management level, through three decades, before my career path changed, I bring a reassuring level of experience, of the local property market.
My role, at Property Ladder is rather varied. From putting up the for sale boards to meeting with property developers, I do the lot! So if you are selling with us, chances are, it’ll be me changing your board to “sold”, nice and soon!
My role, at Property Ladder is rather varied. From putting up the for sale boards to meeting with property developers, I do the lot! So if you are selling with us, chances are, it’ll be me changing your board to “sold”, nice and soon!
Laurence Rouse
Branch Partner
Branch Partner - NR3
As Manager of our NR3 office, Laurence brings extensive local knowledge and a genuine passion for city living.
Having lived in the area himself, he understands exactly what makes Norwich's northern districts such fantastic places to live. From character terraces to stylish city apartments, Laurence enjoys helping clients make the most of this vibrant and diverse part of the city.
His approachable nature and commitment to delivering exceptional service make him a trusted adviser for buyers and sellers throughout NR3 and beyond.
As Manager of our NR3 office, Laurence brings extensive local knowledge and a genuine passion for city living.
Having lived in the area himself, he understands exactly what makes Norwich's northern districts such fantastic places to live. From character terraces to stylish city apartments, Laurence enjoys helping clients make the most of this vibrant and diverse part of the city.
His approachable nature and commitment to delivering exceptional service make him a trusted adviser for buyers and sellers throughout NR3 and beyond.
Benjamin Ramsey (MNAEA)
Branch Partner
Ben thrives on helping clients achieve the very best outcome from their move.
As senior team member, he oversees negotiations, sales progression and ensures every client receives the highest level of service throughout their journey.
Known for his determination and positive attitude, Ben enjoys solving problems, keeping chains together and helping transactions reach a successful completion. His focus is always on achieving the best possible result while keeping clients fully informed every step of the way.
As senior team member, he oversees negotiations, sales progression and ensures every client receives the highest level of service throughout their journey.
Known for his determination and positive attitude, Ben enjoys solving problems, keeping chains together and helping transactions reach a successful completion. His focus is always on achieving the best possible result while keeping clients fully informed every step of the way.
Jenna Parke-Howard
Sales Negotiator
Jenna is one of the friendly faces many of our clients meet first.
Her approachable personality, enthusiasm and commitment to outstanding customer service make her incredibly popular with both buyers and sellers. Whether she's conducting viewings, negotiating offers or helping progress a sale, Jenna understands that excellent communication makes all the difference.
She genuinely enjoys helping people find the perfect home and making what can sometimes feel like a stressful process as smooth as possible.
Her approachable personality, enthusiasm and commitment to outstanding customer service make her incredibly popular with both buyers and sellers. Whether she's conducting viewings, negotiating offers or helping progress a sale, Jenna understands that excellent communication makes all the difference.
She genuinely enjoys helping people find the perfect home and making what can sometimes feel like a stressful process as smooth as possible.
Kelis Shillings
Sales Negotiator
Kelis Shillings is a friendly, dedicated Sales Negotiator at Property Ladder, proudly rooted in Norfolk. Known for her warm approach and sharp eye for detail, she brings local insight to every sale. Off the clock, she adores her cats and cosy home life.
Gwen Brooks
Sales Admin
You’ll find me in Property Ladder a couple of times per week. I have a keen eye for detail, so I provide support to our administration department. More importantly I keep this lot on their toes, ensuring there is no squabbling and that everyone behaves themselves!
I am a fully qualified fitness instructor & nutritionist and I teach Fitness Pilates at David Lloyd Clubs and Nuffield Health, as well as in the community.
I am a fully qualified fitness instructor & nutritionist and I teach Fitness Pilates at David Lloyd Clubs and Nuffield Health, as well as in the community.
Michelle Youngs
Marketing & Property Presentation
Michelle is responsible for ensuring every property is presented to the highest possible standard before it reaches the market.
From beautifully designed brochures to eye-catching marketing materials and attention-grabbing social media content, Michelle helps every property stand out from the competition.
She believes first impressions count, and her creative eye helps showcase every home at its very best.
From beautifully designed brochures to eye-catching marketing materials and attention-grabbing social media content, Michelle helps every property stand out from the competition.
She believes first impressions count, and her creative eye helps showcase every home at its very best.
Tracey Eke
Viewing Representative
In my role, I am out of the office most of the time showing our lovely customers around their potential new home. I always make sure the property is treated with respect leaving it exactly as I've found it.
Andy Groves
Mortgage Consultant
I run my own mortgage advice business, Ardent Financial Planning and it is based at the Property Ladder offices.
I love what I do and I particularly love helping buyers and sellers complete their moves, with as little stress as possible.
Unlike many mortgage brokers, I do not charge advice fees, so clients of mine are often saving £300 or more before we even look at mortgages!
(Property ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
I love what I do and I particularly love helping buyers and sellers complete their moves, with as little stress as possible.
Unlike many mortgage brokers, I do not charge advice fees, so clients of mine are often saving £300 or more before we even look at mortgages!
(Property ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Serina Maddock
Financial Adviser
I have been working in the estate agency industry since 2012, starting off as a Sales Negotiator before moving to be a Mortgage Advisor with a large well known corporate firm. I believe this experience has given me the experience and knowledge required in all aspects of buying and selling to ensure I can give my clients the best advice and support during all stages.
I have also qualified as a Financial Adviser meaning I can assist with more aspects of your financial planning.
I made the move from the solely profit minded corporate world to work with Ardent Financial Planning, based in the Property Ladder offices, due to their focus on really putting the clients and their experience first.
None of my clients can believe we don't charge advice fees and we have access to many exclusive mortgage and insurance deals.
I love meeting new clients and helping them achieve their ideal home purchases.
(Property Ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
I have also qualified as a Financial Adviser meaning I can assist with more aspects of your financial planning.
I made the move from the solely profit minded corporate world to work with Ardent Financial Planning, based in the Property Ladder offices, due to their focus on really putting the clients and their experience first.
None of my clients can believe we don't charge advice fees and we have access to many exclusive mortgage and insurance deals.
I love meeting new clients and helping them achieve their ideal home purchases.
(Property Ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Andrew Wilson
Financial Advisor
I love being a financial advisor and joined the team at Property Ladder and Ardent Financial Planning in 2022, after a stint as an advisor within a corporate estate agency. It is so refreshing to be able to genuinely help my clients with a much larger choice of lenders than in my previous role.
Before becoming a financial advisor, I was a successful estate agent and I feel this makes me uniquely placed to offer my clients sound advice around the whole buying process whether they are an investor concerned about rental yields or first time buyer taking their first step on the property ladder.
Having gained my qualifications, I can also help client's with their investments and financial planning.
(Property Ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Before becoming a financial advisor, I was a successful estate agent and I feel this makes me uniquely placed to offer my clients sound advice around the whole buying process whether they are an investor concerned about rental yields or first time buyer taking their first step on the property ladder.
Having gained my qualifications, I can also help client's with their investments and financial planning.
(Property Ladder is a separate legal entity to Ardent Financial Planning, and not a company or service owned by, or associated to, Quilter Financial Planning)
Myles
Lettings Manager
Myles heads up our expanding lettings department, helping landlords maximise the potential of their investments while ensuring tenants receive a professional, responsive service.
Whether advising first-time landlords or managing established portfolios, Myles prides himself on offering straightforward advice, excellent communication and a proactive approach.
His detailed knowledge of the rental market ensures landlords receive honest guidance and effective management every step of the way.
Whether advising first-time landlords or managing established portfolios, Myles prides himself on offering straightforward advice, excellent communication and a proactive approach.
His detailed knowledge of the rental market ensures landlords receive honest guidance and effective management every step of the way.
Steve
Professional Photographer
Steve has photographed thousands of homes throughout Norfolk and understands exactly how to capture each property's best features.
His photography, drone imagery and attention to detail help ensure every home creates a fantastic first impression online, where most buyers begin their search.
Outstanding photography is one of the reasons our marketing consistently stands out.
His photography, drone imagery and attention to detail help ensure every home creates a fantastic first impression online, where most buyers begin their search.
Outstanding photography is one of the reasons our marketing consistently stands out.
Jamie
Professional Photographer
Jamie is a skilled professional photographer specialising in property and lifestyle imagery. With a keen eye for composition and lighting, he captures homes at their most inviting, producing crisp, high-quality visuals that elevate estate listings and engage potential buyers.
Lara
EPC Assessor
Lara is a qualified EPC assessor dedicated to helping homeowners and agents meet energy efficiency standards. She provides accurate, compliant Energy Performance Certificates with clear guidance, ensuring every property is assessed professionally and ready for sale or rental.
